Refund and Return Policy for Maxbina Beauty Brand

Effective Date: January 7, 2025

At Maxbina, we are committed to providing the highest quality luxury beauty products to our customers. Your satisfaction is our priority, and we want you to be completely happy with your purchase. If for any reason you are not satisfied with your order, we have outlined a clear and straightforward Refund and Return Policy to help guide you through the process.

1. Return Eligibility

Maxbina accepts returns on unused, unopened, and undamaged products within 30 days from the date of purchase. To be eligible for a return, the following conditions must be met:

  • Product Condition: The item must be in its original, unused condition, including unopened packaging, seals, and any attached tags.
  • Timeframe: Returns must be initiated within 30 days of the delivery date.
  • Proof of Purchase: A valid receipt or order confirmation email is required to initiate a return.

Note: Used or opened items (except for damaged or defective products) cannot be returned or refunded for health and safety reasons.

2. Non-returnable Items

Certain items are excluded from our return policy due to health and safety standards, including:

  • Products that have been opened or used
  • Gift cards, vouchers, or promotional items
  • Personalized or customized products

If you receive a product that is defective or damaged, please refer to the section below on Damaged or Defective Products.

3. How to Initiate a Return

To initiate a return, please follow these simple steps:

  1. Contact Customer Support: Email our customer service team at info@maxbina.com to request a return. Please include the following details:

    • Your order number
    • The item(s) you wish to return
    • The reason for your return

  2. Return Authorization: Our customer service team will review your return request and provide you with return instructions, including a return authorization (RA) number. Please note that we require this number to process your return.

  3. Package Your Return: Carefully package the product(s) you are returning. Be sure to include the original packaging, tags, and any promotional materials that came with the product. The product must be returned in the condition it was received.

  4. Ship the Product Back: Once you have received your return instructions, ship the item(s) to the address provided. You will be responsible for return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect product). It is recommended to use a trackable shipping service or purchase shipping insurance for your return to ensure it is safely returned.

Maxbina’s return address is:

Maxbina Returns 8843 Kingfisher Lake Rd
Maceo, Kentucky, United States

4. Refund Process

Once we receive and inspect the returned product(s), we will notify you by email of the status of your refund. If your return is approved, we will process the refund to your original payment method. Please note that:

  • Refund Timeframe: It may take up to 10 business days for the refund to appear on your account, depending on your payment provider or bank.
  • Shipping Fees: Please be aware that shipping fees are non-refundable unless the return is due to an error on our part.
  • Store Credit: If you prefer, we can issue you a store credit for the full value of the returned product, which you can use on future purchases from Maxbina.

5. Damaged or Defective Products

If you receive a product that is defective, damaged, or incorrect, please contact us immediately at info@maxbina.com with the following information:

  • Your order number
  • Photographs of the damaged or defective product
  • A description of the issue

We will arrange for a replacement or full refund, including any shipping charges. If the return is due to a damaged or defective product, we will cover the cost of return shipping.

6. Exchanges

Currently, we do not offer direct exchanges. However, if you wish to exchange an item for a different product, we suggest returning the original item for a refund (as outlined above) and placing a new order for the desired product.

7. Late Returns

Returns made after the 30-day return period are not eligible for a refund. We may, at our discretion, offer store credit for late returns on a case-by-case basis. However, we strongly recommend that you follow the return instructions promptly to ensure a smooth and timely process.

8. Refunds for Gift Purchases

If you are returning a gift purchased from Maxbina, the refund will be issued to the original purchaser. If you prefer a store credit or exchange, please contact our customer support team for assistance.

9. Exceptions

Maxbina reserves the right to refuse returns or exchanges on items that do not meet the requirements of this policy. This includes items that have been used, opened, or returned outside of the 30-day window.

10. Contact Information

If you have any questions or concerns about our Refund and Return Policy, please contact our customer service team:

We are here to help and ensure that your experience with Maxbina is as smooth as possible.