RETURN POLICY FOR MAXBINA
Effective Date: March 10, 2025
At MAXBINA, we strive to ensure that you are completely satisfied with your purchase. However, if for any reason you are not satisfied with your product, we are here to help with an easy and transparent return process. Please review our return policy below to ensure a smooth and seamless experience.
1. RETURN ELIGIBILITY
To be eligible for a return, the following conditions must be met:
- The item must be returned within 30 days from the date of delivery.
- The product must be unused, unworn, and in its original condition, including all packaging, tags, and accessories.
- The product must not be on the list of non-returnable items, such as personalized or custom-made items, clearance sales, or gift cards.
- Any item that is returned without the receipt or proof of purchase will not be eligible for a return.
2. HOW TO RETURN YOUR ORDER
If you meet the eligibility criteria above, you can initiate your return by following these steps:
- Step 1: Contact our customer service team at info@shineynapo.com or call (386) 423-4824 within 30 days of receiving your order. Please provide your order number and details of the item(s) you wish to return.
- Step 2: Our customer service team will provide you with a return authorization and instructions on how to send your items back.
- Step 3: Package your item securely and ensure it is properly labeled with the return authorization number provided.
- Step 4: Ship the item back to us at the provided return address. The cost of return shipping will be your responsibility unless the return is due to a defect or our error.
- Step 5: Once we receive the returned item(s), we will inspect the product to ensure it meets our return policy criteria and issue your refund or exchange.
3. REFUNDS
Once we have received and processed your return, you will receive a confirmation email. Your refund will be issued to the original payment method. Please allow up to 7-10 business days for the refund to appear in your account, depending on your bank or payment provider.
Important Note: Shipping charges are non-refundable unless the return is due to our error, such as receiving a defective or incorrect product.
4. EXCHANGES
We offer exchanges for faulty or incorrect items. If you would like to exchange an item, please contact our customer service team at info@shineynapo.com. Exchanges are subject to availability and must be processed within 30 days of purchase. The process for exchanges is similar to returns—please follow the return instructions above and indicate the item you would like to exchange it for.
5. NON-RETURNABLE ITEMS
Certain products are not eligible for return, including:
- Personalized or custom-made items.
- Sale or clearance items.
- Gift cards.
- Perishable items (if applicable).
If you have received a product that is non-returnable but is damaged or defective, please contact us immediately so we can resolve the issue.
6. DEFECTIVE OR DAMAGED PRODUCTS
If you receive a defective or damaged product, please contact us within 7 days of receiving the order. We will provide you with a prepaid return label for the defective item and either issue a full refund or send you a replacement product at no extra cost.
7. CONTACT US
If you have any questions about our return policy, please feel free to contact our customer service team:
Email: info@shineynapo.com
Phone: (386) 423-4824
Website: shineynapo.com
We are committed to ensuring that your shopping experience with MAXBINA is as smooth and enjoyable as possible. If you have any issues with your order, please don’t hesitate to reach out to us for assistance. Your satisfaction is our priority!